Privacy Policy

1. Introduction

Welcome to BorderPilot ("we", "us", "our"). This Privacy Policy governs your use of our website, services, and applications (collectively, "Services"). By accessing or using our Services, you expressly consent to the collection, storage, processing, and transfer of your information as described in this Policy. If you do not agree with these terms, you must immediately cease using our Services.

Important: Our Services provide immigration guidance based on automated analysis and should not be construed as legal advice. We are not a law firm and do not provide legal representation.

2. Information Collection

We collect both personal and non-personal information through:

2.1 Information You Provide

• Identity Data: Full name, date of birth, nationality, passport details
• Contact Data: Email address, phone number, physical address
• Immigration Data: Current residency status, visa history, travel history
• Financial Data: Payment card details, billing address (processed via PCI-DSS compliant third parties)
• Sensitive Personal Data: Racial/ethnic origin, political opinions, religious beliefs, health information (only when required for visa applications)

2.2 Automated Collection

• Technical Data: IP address, device type, browser type, operating system
• Usage Data: Pages visited, time spent, navigation paths
• Cookies: Strictly necessary, performance, and functionality cookies (see Section 8)

3. Use of Information

We use your information solely for:

• Providing personalized immigration pathway analysis
• Processing payments for premium services
• Communicating service updates and security alerts
• Improving our Services through analytics
• Complying with legal obligations and law enforcement requests

Legal Basis: Processing is based on (a) contractual necessity for service delivery, (b) legal compliance, and (c) legitimate interests in service improvement and fraud prevention.

4. Data Sharing

We may disclose your information to:

• Service Providers: Payment processors, cloud hosting providers, analytics services (under strict confidentiality agreements)
• Legal Authorities: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales

Important: We never sell personal data to third parties for marketing purposes.

5. Data Security

We implement industry-standard measures including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Role-based access controls

Disclaimer: While we implement rigorous security measures, no electronic transmission or storage method is 100% secure. You acknowledge and accept these inherent risks by using our Services.

6. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards through:

• EU Standard Contractual Clauses
• Privacy Shield certified partners (where applicable)
• Binding Corporate Rules

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data ("Right to be Forgotten")
• Object to certain processing
• Request data portability
• Withdraw consent (where applicable)

To exercise these rights, contact us at privacy@borderpilot.com. We may require identity verification before processing requests.

8. Cookies & Tracking

We use:

• Essential Cookies: Required for service functionality
• Performance Cookies: Help improve user experience
• Functionality Cookies: Remember preferences

You may manage cookie preferences through browser settings. Disabling essential cookies may impair service functionality.

9. Policy Changes

We reserve the right to modify this policy at any time. Material changes will be notified via email or website notice 30 days prior to taking effect. Continued use after changes constitutes acceptance.

10. Contact Us

For privacy concerns, data requests, or complaints:

Data Protection Officer
BorderPilot Ltd
Email: privacy@borderpilot.com
Postal: 123 Privacy Lane, Data Protection City

We respond to all inquiries within 15 business days.